Roses in the Ocean Refund Policy

Roses in the Ocean Ltd ABN 36 152 499 075 (“Roses in the Ocean”, “we”, “us” and “our”) is registered as a charity with the Australian Charities and Not for Profits Commission.

Donations to Roses in the Ocean can be made in the form of one-off donations, regular gifts or bequests.  Roses in the Ocean will determine where donated funds are directed within its services.

Roses in the Ocean can provide official receipts for approved donations of $2.00 or more.  Donors providing single gifts will receive a receipt for each donation, and regular gifts will receive an annual receipt unless the donor requests otherwise.

Please note that if you choose to make an anonymous donation, Roses in the Ocean is unable to issue you with a tax-deductible receipt.

Donations and Refunds

Roses in the Ocean accepts all donations in good faith.

However, due to the nature of charity donations, Roses in the Ocean is under no obligation to give refunds.

We will consider requests for refund of donations in limited circumstances.  These circumstances include where:

  • we made an error in the processing of your donation;
  • the donation was provided by a vulnerable person; or
  • you entered the wrong amount.

If an error in the donation amount is detected and you make a request for a refund after 14 business days have expired, Roses in the Ocean will unfortunately be unable to issue a refund.

Decisions on refunds will be at the discretion of Roses in the Ocean’s management.

We will not refund your donation if you simply change your mind.  For this reason, we ask that you make your decision to donate to us carefully.

If your donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed.  Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.

Applying for a Refund

If you wish to apply for refund, please submit your request by providing your full name, full mailing address and phone number.  Please include details of how you made the donation, the date and amount given, in addition to the circumstances justifying your request for a refund.

Requests and other enquiries may be sent to:

Roses in the Ocean
PO BOX 84, Wilston Qld 4051

PH: 1300 411 461